Privacy Policy

Privacy Policy

Last updated: 20 October 2026

Draftsworks (“we,” “us,” or “our”) operates https://kids.draftswork.shop/. This Privacy Policy explains how we collect, use, share and protect personal information when you visit our website, purchase our products or contact us.

Our store serves customers in India. Although our educational products may be designed for children, purchases and customer communications are intended for adults aged 18 or above.

1. Definitions

For the purposes of this Privacy Policy:

  • “Draftsworks,” “we,” “us,” or “our” means the business operating this Website, located at L-3-44, Pragati Puram, Raebareli, Uttar Pradesh, India.
  • “Website” means https://kids.draftswork.shop/.
  • “You” or “your” means an individual who visits our Website, purchases a Product or communicates with us.
  • “Personal Information” or “Personal Data” means information about an individual who is identifiable by or in relation to that information.
  • “Processing” means operations performed on Personal Data, including collecting, storing, using, sharing, correcting or deleting it.
  • “Products” means the digital educational materials and any physical goods offered for sale through our Website.
  • “Order” means a request to purchase Products through our Website.
  • “Service Providers” means third parties that help us operate our business, including hosting, payment, email delivery and technical support providers.
  • “Third Parties” means persons or organisations other than you and Draftsworks, including Service Providers and advertising platforms.
  • “Cookies” means small files placed on your device that store information about your visit or help Website features function.
  • “Usage Data” means information collected automatically about your device and interaction with our Website, such as your IP address, browser type, pages visited and checkout activity.
  • “Meta Pixel” means a tracking tool provided by Meta that records certain actions taken on our Website for advertising measurement and optimisation.
  • “Meta Conversions API” means a tool that sends certain Website event information directly from our server or connected systems to Meta.
  • “Consent” means a freely given, specific, informed and unambiguous indication of agreement through a clear affirmative action.
  • “Child” or “Children” means an individual or individuals below 18 years of age.

2. Information We Collect

Information you provide

When you place an Order, begin checkout or contact us, we may collect:

  • Your name.
  • Email address.
  • Phone number.
  • State.
  • Order details and customer support messages.
  • Delivery address, where required for physical goods.

A delivery address is not required for the delivery of our digital Products.

Payment and Order information

Payments are processed through third-party payment gateways. We receive information needed to confirm and manage your Order, such as payment status, amount, transaction reference and related Order details.

Payment credentials, such as card details, CVV, UPI PINs and banking passwords, are handled by the payment provider. Please do not send these details to us by email or other messages.

Information collected automatically

Our Website and its Service Providers may collect technical and usage information, including:

  • IP address.
  • Browser and device information.
  • Pages viewed and referring links.
  • Dates and times of visits.
  • Actions such as viewing Products, adding Products to a cart, beginning checkout and completing purchases.
  • Cookie identifiers and similar tracking information.

3. How We Use Your Information

We use Personal Information to:

  • Process payments and fulfil Orders.
  • Send digital Products or access instructions to your email address.
  • Arrange delivery where physical goods are purchased.
  • Send Order confirmations and essential service messages.
  • Respond to questions and resolve payment, delivery or Product access issues.
  • Send reminders about an incomplete cart or checkout.
  • Maintain transaction records and meet applicable legal, tax and accounting obligations.
  • Protect our Website, prevent fraud and investigate misuse.
  • Understand Website performance and measure and improve advertising.

We use information for the purposes described in this policy and obtain Consent where required by applicable law. Where Consent is required, it is requested separately. This policy itself does not replace that request.

4. Product Delivery and Emails

Digital Products or instructions for accessing them are sent to the email address provided during checkout. Please provide an accurate email address.

We may also send messages relating to your Order, payment, delivery or customer support request.

We do not currently send general promotional email newsletters. However, if you provide your email address during shopping or checkout without completing a purchase, you may receive cart reminder emails.

You can ask us to stop cart reminder emails by contacting harshzoombucks@gmail.com, or use an unsubscribe option where provided. Opting out of reminders does not stop essential messages about an existing Order.

5. Cookies and Similar Technologies

Cookies are small files stored on your device. Pixels and similar technologies help record activity on a website.

Our Website may use these technologies to:

  • Keep the Website and shopping cart functioning.
  • Maintain checkout sessions.
  • Support security and fraud prevention.
  • Measure Website activity and advertising results.
  • Help show relevant advertisements.

You can manage or delete Cookies through your browser settings. Blocking essential Cookies may affect the cart, checkout or other Website functions.

Where Consent is required for optional tracking, we will request it. Browser Cookie settings alone may not stop information sent through server-side technologies such as Meta Conversions API.

6. Meta Pixel and Meta Conversions API

We use Meta Pixel and/or Meta Conversions API to understand how visitors interact with our Website, measure advertising results and improve advertisements shown through Meta platforms, including Facebook and Instagram.

Depending on the tools enabled and their configuration, information shared with Meta may include:

  • Product views, add-to-cart actions, checkout activity and purchases.
  • Page URLs, event times, Order values and currency.
  • IP address, browser information and Cookie or event identifiers.
  • Email address or phone number in hashed form, where customer matching is enabled.

Hashing transforms contact details before transmission, but it does not necessarily make the information anonymous. Meta may use these identifiers to match Website events with accounts on its platforms.

Meta processes information according to its own terms and privacy policies. You can review its Privacy Policy at https://www.facebook.com/privacy/policy/ and manage available advertising preferences through your Meta account settings.

For questions or requests concerning our use of your information for advertising, contact harshzoombucks@gmail.com.

7. How We Share Information

We share relevant information with Service Providers and other Third Parties where needed to operate our store, including:

  • Hostinger: To host our Website.
  • Payment gateways: To process payments and manage transaction issues.
  • Email and digital delivery providers: To send Products and Order communications.
  • Store and cart reminder Service Providers: To manage checkout and incomplete cart messages.
  • Meta: For the advertising and measurement purposes described above.
  • Delivery partners: Where physical goods are purchased.
  • Professional advisers or public authorities: Where necessary to meet legal obligations, protect rights or investigate fraud.

We limit the information shared to what is relevant to the purpose.

We do not sell customer contact lists. Sharing information with Meta for advertising and measurement is described separately above.

If our business is transferred or reorganised, relevant customer information may be transferred as part of that process, subject to applicable law and appropriate privacy protections.

8. Payment Providers and External Websites

Payment gateways and other external services may collect and process information under their own privacy policies.

When you leave our Website or enter information directly into a third-party service, review that provider’s privacy policy. This policy describes Draftsworks’ practices and does not govern independent third-party services.

9. How Long We Keep Information

We retain Personal Information for as long as reasonably necessary to fulfil the purposes described in this policy, including delivering Products, providing support, resolving disputes and meeting legal, tax and accounting requirements.

Retention periods vary depending on the type of information and the reason it is held. We limit retention of incomplete checkout information to what is reasonably necessary for cart recovery and related recordkeeping.

When information is no longer needed, we take reasonable steps to delete it or make it non-identifiable. Copies in backups may remain until those backups are replaced or expire.

10. Data Security

We take reasonable technical and organisational measures to protect Personal Information against unauthorised access, loss, misuse or disclosure.

However, no website, email system or internet transmission can be guaranteed completely secure. If we become aware of a Personal Information breach, we will take appropriate steps and provide notifications where required by applicable law.

11. Your Choices and Privacy Requests

You may contact us to:

  • Ask about the Personal Information we hold about you and how it is used.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of information we no longer need to retain.
  • Withdraw Consent where Processing relies on Consent.
  • Stop cart reminder emails.
  • Raise a concern or complaint about our handling of your information.
  • Exercise other rights available under applicable law.

Send requests to harshzoombucks@gmail.com with the subject “Privacy Request.”

We may ask for limited information to verify your identity before acting on a request. Please do not send passwords, payment PINs or full card details.

We will respond within the period required by applicable law. Some information may need to be retained for legal obligations, transaction records or the establishment or defence of legal claims.

Withdrawing Consent does not affect the lawfulness of Processing already carried out. If information necessary to provide a requested service is unavailable, we will explain any resulting limitations.

12. Children’s Privacy

Our purchasing process and customer communications are intended for adults aged 18 or above.

Although our Products may contain educational material for Children, we do not knowingly collect Children’s Personal Information or require Children to create accounts, submit activity responses, or provide their names, ages or photographs.

Parents and guardians should use their own contact information when purchasing. Please do not submit Personal Information about a Child through checkout or customer support.

If you believe a Child’s information has been provided to us, contact harshzoombucks@gmail.com so we can investigate and take appropriate action, including deletion where applicable.

13. Processing Outside India

Our store serves customers in India, but some Service Providers may process or store information outside India.

Where this occurs, we take steps appropriate to our role to ensure the handling of information follows applicable Indian law, including any applicable restrictions on international transfers.

14. Changes to This Policy

We may update this Privacy Policy when our services, data practices or applicable legal requirements change.

The revised policy will be published on this page with an updated date. Where required, we will provide additional notice or request fresh Consent for a new use of Personal Information.

15. Contact and Grievances

For privacy questions, requests or complaints, contact:

Business: Draftsworks

Privacy contact: Draftsworks — Privacy and Grievance Support

Email: harshzoombucks@gmail.com

Address: L-3-44, Pragati Puram, Raebareli, Uttar Pradesh, India

Website: https://kids.draftswork.shop/

Please use the subject “Privacy Complaint” for a grievance and describe the issue so we can investigate and respond. This contact process does not restrict any remedies available to you under applicable law.