Refund & Returns Policy

Refund & Returns Policy

Last updated: 20 October 2026

At kids.draftswork.shop, operated by Draftsworks, we aim to provide useful and accessible financial education resources for children and parents.

Please read this policy before purchasing our eBooks or digital bundles.

1. Refunds for Digital Products

Our eBooks and digital bundles are delivered electronically. Because digital files cannot be physically returned, we do not offer refunds or exchanges for a change of mind once the purchased content has been delivered.

However, this does not exclude refunds or other remedies for non-delivery, defective files, Products materially different from their description, or circumstances where applicable law requires a remedy.

2. Digital Delivery

Digital Products or access instructions are sent to the email address provided during checkout after successful payment.

If you have not received your email within 15–30 minutes, please:

  • Check your spam, junk and promotions folders.
  • Confirm that you entered the correct email address.
  • Contact us at harshzoombucks@gmail.com with your Order details.

We will investigate and help you receive your purchase. If we cannot fulfil a paid Order, we will provide a refund.

3. Incorrect, Incomplete or Inaccessible Files

If you receive an incorrect file, missing content, a corrupted file or a broken download link, please contact us at harshzoombucks@gmail.com.

We will help resolve the issue by supplying the correct files, replacing defective files or restoring access at no additional cost.

Please report issues preferably within 7 days of purchase so we can assist promptly. This requested reporting period does not limit any rights available under applicable law.

If the issue cannot be resolved, or the Product is materially different from its advertised description, we will provide an appropriate remedy, including a refund where applicable.

4. Duplicate Purchases or Payments

If you accidentally purchase the same digital Product twice or are charged more than once for a single Order, contact us with the relevant Order numbers or payment references.

After verifying a duplicate purchase or charge, we will refund the duplicate amount.

Purchases of different Products or bundles containing overlapping content are not automatically treated as duplicate purchases.

5. Change of Mind

Once the purchased digital content has been delivered as described, we do not offer refunds or exchanges solely because:

  • You change your mind.
  • You no longer wish to use the material.
  • You purchased without reading the Product description.
  • You have not opened, downloaded or used the delivered content.
  • You prefer a different learning format.

Please review the Product description, intended age range and included materials before purchasing.

This section does not affect remedies for defective, undelivered or incorrectly described Products.

6. How to Request Help or a Refund

Email harshzoombucks@gmail.com with the subject “Refund or Delivery Request” and include:

  • Your name.
  • The email address used for the purchase.
  • Your Order number or payment reference.
  • The purchase date.
  • A description of the issue.
  • Relevant screenshots, where helpful.

Please do not send your full card details, CVV, banking password, UPI PIN or OTP.

We will review your request and explain the resolution or any additional information needed.

7. Refund Processing

Approved refunds will be initiated through the original payment method wherever possible.

We will confirm when the refund has been initiated. The time taken for the amount to appear in your account depends on your bank and payment provider, and we will share the available processing estimate when confirming the refund.

If a confirmed refund has not arrived within the communicated timeframe, contact us for assistance.

8. Returns and Physical Books

This policy applies to digital eBooks and digital bundles purchased through kids.draftswork.shop.

No physical book is included unless the Product listing expressly states otherwise. Digital files do not require a physical return.

Any physical Products offered separately will have their applicable delivery, return and refund conditions disclosed before purchase.

9. Consumer Rights and Disputes

We aim to resolve genuine payment, delivery and Product concerns fairly.

Nothing in this policy excludes or limits rights or remedies available under applicable Indian consumer protection law. Where this policy conflicts with a mandatory legal requirement, that requirement will apply.

You may contact us first for assistance, without affecting your right to approach your payment provider or an appropriate consumer authority.

10. Contact Us

For refund requests, delivery issues or questions about this policy, contact:

Business: Draftsworks

Website: https://kids.draftswork.shop/

Email: harshzoombucks@gmail.com